Emergency Towing
24/7 towing for breakdowns, disabled vehicles, roadside emergencies, and unexpected situations throughout the Richmond area.
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24/7 Richmond & Chesterfield Towing
When your car goes kaput, call SOOT!
Local towing, roadside assistance, accident recovery and vehicle transport backed by a fleet built to handle everyday breakdowns and tougher recovery jobs.
Available 24/7
Need help right now?
Send us your exact pickup location, destination, vehicle details and what happened. Dispatch can match the call with the right service and equipment.
Start Your RequestHow it works
From stranded to safely moving again
Clear information up front helps us send the right equipment and keep you informed through the tow.
01
Tell Us What Happened
Give dispatch your exact location, destination, vehicle information and what is going on.
02
We Match the Equipment
We review the call details and determine the appropriate roadside, towing or recovery response.
03
Safe Pickup & Transport
Our operator secures the vehicle and transports it to the requested destination when towing is needed.
04
Back to Your Day
Once service is complete, you can focus on repairs, transportation or whatever comes next.
Our services
Towing, Roadside & Recovery
From a dead battery to accident recovery and transport, explore the services Soot Happens offers across the Richmond area.
Roadside Assistance
Help with common roadside problems including jump starts, lockouts, tire changes, fuel delivery, and other roadside emergencies.
View service →Jump Starts
Fast jump-start service for vehicles with weak or dead batteries when you need help getting moving again.
View service →Lockout Service
Vehicle lockout assistance when keys are locked inside or access to the vehicle is needed.
View service →Tire Changes
Roadside tire-change assistance for flat or damaged tires when a usable spare is available.
View service →Accident Recovery
Accident towing and recovery for damaged, disabled, or non-drivable vehicles with safety-focused handling.
View service →Flatbed Towing
Flatbed transport for cars, SUVs, EVs, specialty vehicles, non-running vehicles, and other loads requiring secure transport.
View service →Vehicle Recovery
Recovery assistance for disabled, stuck, damaged, or difficult-to-access vehicles.
View service →Auto Transport
Vehicle transport for cars, trucks, SUVs, EVs, project vehicles, dealership moves, and non-running vehicles.
View service →Off-Road Recovery
Recovery for vehicles stuck in mud, grass, snow, ditches, soft ground, and other off-road situations.
View service →Parking Enforcement
Parking monitoring and enforcement solutions for apartments, HOAs, businesses, and commercial properties.
View service →Repo/Collateral Recovery
Professional collateral recovery and vehicle repossession support for authorized lenders and recovery clients.
View service →24/7Emergency Service
18Published Services
20Service Areas
LocalRichmond Area Team
Meet the fleet
Meet the Fleet
Real Soot Happens equipment serving Richmond, Chesterfield & surrounding communities.
Real calls
Real Calls. Real Equipment. Real Soot Happens.
From dealership transport to commercial vehicle towing and after-hours service, these are real examples of the work our team handles.
Why choose Soot Happens
Local help with the equipment to handle more than a basic tow.
Breakdowns and accidents are stressful enough. Our goal is straightforward communication, appropriate equipment and careful vehicle handling from dispatch through completion.
- 24/7 emergency towing and roadside assistance
- Light-, medium- and heavy-duty towing options
- Accident, vehicle and off-road recovery
- EV roadside and transport experience
- Service throughout Richmond, Chesterfield and surrounding communities
Accident safety
What to do after an accident
1
Check for injuries
If anyone is injured, call 911 immediately.
2
Move to safety if possible
If the vehicle can move safely, get away from active traffic and use your hazard lights.
3
Call professional help
Once immediate safety needs are handled, contact a towing professional for the disabled vehicle.
4
Stay out of traffic
Avoid standing near active travel lanes while waiting for assistance.
5
Share vehicle details
Tell dispatch the vehicle condition, exact location and whether it left the roadway or needs recovery.
6
Call Soot
Our team is available 24/7 for accident towing and recovery.
What matters to us
Communication, care and a professional response
We built the service experience around the things customers need most when a vehicle problem interrupts their day.
Clear Dispatch
We ask for the details that matter so the call can be matched to the appropriate service and equipment.
Careful Vehicle Handling
Every vehicle and recovery situation is different, so safe loading and transport remain a priority.
Local Coverage
Our service area includes Richmond, Chesterfield and surrounding communities and major travel corridors.
FAQ
Frequently Asked Questions
What areas do you serve?
We provide towing and roadside assistance throughout Richmond, Chesterfield and surrounding Central Virginia communities. Visit our Service Areas page for the current list.
Do you operate 24/7?
Yes. Soot Happens provides emergency towing and roadside assistance day and night.
What vehicles can you tow?
Capabilities depend on vehicle size, condition and location. Contact dispatch with the year, make, model and situation so we can determine the appropriate equipment.
Do you work with electric vehicles?
Yes. We provide EV roadside assistance and towing support. Tell dispatch what EV you are driving and what happened.
Can I request a quote online?
Yes. Use the Request a Tow page or call 804-773-0619. Exact pickup and destination information helps us provide the correct response.
Need help now?
Tell us where the vehicle is and what happened.
Call Soot Happens Towing & Recovery or submit your service request online.