Privacy Policy
Last updated: October 3, 2026
Soot Happens Towing & Recovery respects your privacy and is committed to protecting the information you provide through our website.
Information We Collect
When you contact us or submit a service request, we may collect information such as:
- Your name
- Phone number
- Email address
- Pickup and destination locations
- Vehicle year, make, model, color, license plate, VIN, or other vehicle information
- Details about the towing, roadside, recovery, impound, or transportation service requested
- Photos or documents you voluntarily upload
- Messages, notes, or other information you submit through our website
We may also collect limited technical information needed for website security, spam prevention, and proper operation of the website.
How We Use Your Information
We use the information you provide to:
- Respond to inquiries
- Review and process towing and roadside service requests
- Contact you regarding your requested service
- Coordinate dispatch, recovery, towing, transportation, or related services
- Maintain appropriate business and service records
- Protect our website and prevent misuse or spam
Submitting a service request through our website does not guarantee or confirm dispatch. A request is confirmed only after our team contacts you.
Email and Communications
Website messages and service requests may be delivered to our business email systems for review by authorized Soot Happens Towing & Recovery personnel.
If you provide a phone number or email address, we may use that information to communicate with you regarding your inquiry or service request.
Sharing of Information
We do not sell your personal information.
We may share information when reasonably necessary to provide requested services, comply with legal requirements, protect our rights or property, or work with service providers that support our website, communications, hosting, or business operations.
Uploaded Photos and Documents
If you voluntarily upload photos or documents through our Request a Tow form, they will be used in connection with reviewing or handling your service request. Please do not upload information that is unrelated to your request.
Cookies and Website Technology
Our website may use cookies or similar technology that is necessary for website functionality, security, performance, and administration.
Data Security
We take reasonable steps to protect information submitted through our website. However, no website, email system, or electronic transmission can be guaranteed to be completely secure.
Data Retention
Information may be retained for as long as reasonably necessary to handle your request, maintain business records, comply with legal obligations, resolve disputes, or protect our business.
Third-Party Services
Our website and communications may rely on third-party service providers, including website hosting and email providers. These providers may process information on our behalf as necessary to provide their services.
Your Choices
You may contact us if you have questions about information you previously submitted through our website or wish to request a correction where appropriate.
Contact Us
Soot Happens Towing & Recovery
15 Erich Rd
Richmond, VA 23225
Phone: 804-773-0619
Email: dispatch@soothappenstowingandrecovery.com